Use and Protection of Information

Ayaz Aqua Hotel and IATI Turizm Ticaret A.Ş. process your personal information (name, surname, date of birth, Turkish Republic ID no, e-mail, telephone, your shared contact details, sound record of your telephone conversation with IATI, date and time of your reaching services, hardware, software, web browser, language, location information, account which is created optionally and password, the correspondences for the future operations) in order to give you a better service.

The abovementioned personal information processed by IATI Turizm Ticaret A.Ş. is used for various purposes. We can use your collected information within the below purposes:

Statistical data obtained from collected personal information (web browser, geographical location, age, gender, etc.) is modified as anonymous information and used in customer “classification” within Ayaz Aqua Hotel for periodical campaign studies and to build promotional activities based on customer profiles.

Ayaz Aqua Hotel and IATI Turizm Ticaret A.Ş. may share your abovementioned personal data with third parties in some cases. These said third parties are as follows:

Ayaz Aqua Hotel and IATI Turizm Ticaret A.Ş. interpret by analyzing visitor activity and preferences apart from the abovementioned personal data by means of cookies that are technical communication files placed in browsers of computers, tablets, mobile phones, and etc. These statistical data which does not involve personal data are used to give more special and effective reservation experience to customers. Cookies are designed to be used to obtain statistical information such as how many people visited the website as time-rating, for which purpose, how many times, and for how long a person visited the website and to create dynamically advertisements and contents from user pages designed specially for you.

We, as IATI Turizm Ticaret A.Ş., use first party and third party cookies. Many browsers are set to “allow cookies” by default. You can end cookie use and delete cookies at your browser settings.

Your credit card details on payment page are obtained by 3D Secure application as optional to maximize the security of our guests who purchase on our websites. By this way, all payment transactions are realized between bank and your computer via interface.

Only the customer can see and change the information entered in the system. It is not possible for someone else to see and change this information. Please contact us by the below contact addresses when you change your personal data that you shared with Ayaz Aqua Hotel and IATI Turizm Ticaret A.Ş. and/or this data is no longer valid.

You can always benefit from the rights that are provided in accordance with the Law on Protection of Personal Data No: 6698 (Law). You can learn more about your legal rights by reading IATI Personal Data Protection Policy/, and by sending your written & signed request to

Collected information is stored in a non-public secure environment.

Call Center Support

You can reach IATI call center through the contact information below.

Phone: +90 242 320 34 51


All kinds of change/cancellation/special requests related to flights, hotels, and transfers must be done via IATI Call Center.

These requests are processed in accordance with the rules and procedures of the products and the third parties related to these products.